Most people don’t like conflict and many actively avoid it. But, like it or not, we all need to deal with it at work.

Conflict is a necessary part of life, problems are not.

A conflict properly negotiated to extinction leaves no residues, such as frustration, bitterness, patronage or feigned closeness.

Relating is searching out our differences and negotiating them to the point of satisfaction.  There must be room in the context of relating for frustration to be expressed.

Each conflict, properly negotiated, leaves only a recognition of who we are to each other at this moment.

The Goal of Relating is Acknowledgement of each other, and not approval or prescribed closeness.

This workshop, incorporated into the Leadership At Work & Leading and Managing Teams Programs, provides practical skills that can be implemented at work instantly, giving you back control of the situation.

Dates for Public Courses in 2022:

22 June, 8 September, 17 November.

In-house programs can be run for teams by negotiation at anytime.

What the course covers:

  • Causes of conflict
  • Conflict Resolution Styles
  • Modes of Conflict Resolution
  • Being Assertive
    • How to improve your dealings with aggressive people
    • Recognising submissive, assertive and aggressive behaviour
    • Types of Assertiveness
    • Benefits of Assertiveness
  • How to have a difficult conversation
  • Conflict Resolution – 10 Steps

Conflict Management is a half or one-day workshop, and you can contact Leadership At Work for more information.