Cate Schreck

Based in Ballarat, Victoria, Cate is the founder of Lightbulb Training Solutions and Just For Schools and has over 35 years’ experience across finance, disability employment, and training industries. Cate is the Author of “The A-Z of Service Excellence – The essential guide to becoming a customer service professional” and is currently writing her 2nd book – “Vital. Visible. Valuable – Keeping Education Support Staff Strong.”

Cate has designed and delivered teamwork and customer service programs to a range of national franchises, hospitals, schools and private businesses and she knows exactly what staff need to work together in harmony whilst delivering excellent service to all customers – the delight, the difficult and the demanding.

Cate holds qualifications in Business (Frontline Management), Training and Assessment, V.E.T (Disability), Mental Health Social Solutions and Counselling and is a DISC Accredited Interpreter & Facilitator.

Cate is considered an influential, inspirational, and most importantly practical workplace trainer, mentor and coach who has the rare ability of giving customer service teams a true sense of purpose and value in their workplace.