Leading & Managing Teams

Leadership and Management are two very different (complementary) skill sets that are crucial for people in supervisory and leadership roles to possess if they are to safely guide their teams to the expected destination.

The Leadership at Work team are excited to offer newly appointed and experienced Managers the opportunity to establish (and reaffirm) these skills within a series of single day professional development sessions.

Each session incorporates key learnings from the Leadership course including a blend of theory and practical coursework that is the trademark style of our course delivery.


Day 1 – Understanding Leadership & Management

The role of the team leader and manager

Leadership and management styles

Giving and receiving feedback

Day 2 – Creating & Communicating Performance Standards

Role Clarity / Performance Counselling

Effective Communication

Time Management

Day 3 – Understanding & Managing Staff Behaviour

Using DISC to understanding behaviour

Using Behavioural profiles in Recruitment

Using DISC in the Performance Management process

Day 4 – Conflict Resolution

Nature and causes of conflict

Conflict resolution Styles

The dialogue approach

Ten steps in conflict resolution

Day 5 – Effective Time and Team Meetings

Understanding & Creating Purpose

Planning and creating objectives

Roles and responsibilities of the Leader

Dates for 2023 Public Courses:

2023 Day 1 Day 2 Day 3 Day 4 Day 5
Ballarat
Geelong 2 May 6 Jun 4 Jul 1 Aug 5 Sep
Melbourne
Geelong
Ballarat 6th Oct 20th Oct 3rd Nov 17th Nov 1stDec
Melbourne

Download Registration Form here.

Contact us to make a booking or register.