Problem Buster Overview
Problem Buster is a modular, step-wise program designed specifically for organisations to effectively identify, analyse and resolve problems impacting upon their performance, culture or financial viability.
This program should be run as a collaborative experience; that is, key stakeholders within the business should be engaged to work through the program as a collaborative team, following the program collectively, whilst focussing on and completing specific individual tasks related to the problem.
This program, from commencement to completion, will require a commitment of approximately 10-15 hours, excluding independent research and collation of data related to the problem. It is anticipated that modules 1-4 would be done consecutively, followed by a period of individual research, then recommencement of the remaining 6 modules.
What you will learn
Participants will be guided through the 10-step process, including a briefing and a series of tasks, supported by tools, checklists and explanatory notes for each step.
Participants will develop competence in applying the steps to existing problems.
Step 1: Agreeing and defining the problem
Step 2: Agreeing on the Goal
Step 3: Getting Facts about the Problem
Problem Solving Tools
Step 4 & 5: Looking for and picking the most likely Cause
Step 6: Checking the Most Likely Cause Against the Facts
Step 7: Thinking of Possible Ways to Solve the Problem
Step 8: Picking the Best Way to Solve the Problem
Step 9 : Checking the Best Way against the Goal
Step 10: Putting the Best Way into Action
Appendix 1: Dr. W. Edwards Deming’s 14 Points of Management
Appendix 2: Problem Solving T/F Quiz