Insights, updates and news

Most leaders have been around the sun a few times. They have a broad ‘portfolio’ of lived experiences that can be offered in any given decision-making process. That experience is real, and it is valuable. The trouble starts when experience stops being a source of insight and becomes a substitute for listening. We call this the Oracle Effect: the quiet belief, held by even the most capable leaders, that their seniority makes their judgement the only judgement that matters. It does not announce itself as arrogance. It arrives dressed as confidence, efficiency, even kindness — I’ve seen this before, let...